superufa Privacy Policy

01 Introduction & Scope

This Privacy Policy ("Policy") describes how superufa ("superufa," "we," "us," or "our") collects, uses, stores, and discloses personal information obtained from users ("you," "Player") of the superufa website and mobile platform (collectively, the "Platform").

superufa is committed to protecting the privacy and personal data of all players, particularly those based in the Philippines. This Policy is designed to be transparent and easy to understand, so you always know exactly how your information is being handled when you use superufa.

By registering an account, making a deposit, or otherwise using the superufa Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.

02 Data We Collect

superufa collects personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the Platform. The categories of data we collect include:

superufa does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by applicable law or where you voluntarily provide such information in the context of responsible gaming self-assessment tools.

03 How We Collect Data

superufa collects personal data through the following means:

3.1 Direct Collection

You provide data directly to superufa when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, participate in promotions, or complete responsible gaming self-assessment questionnaires.

3.2 Automated Collection

When you access the superufa Platform, we automatically collect technical and usage data through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser type, pages visited, and gameplay activity. This data is collected to ensure Platform security, detect fraudulent activity, and improve the user experience.

3.3 Third-Party Sources

superufa may receive data about you from third-party sources, including:

• Payment processors (GCash, PayMaya, BPI, BDO, Metrobank) for transaction verification and fraud prevention;
• Identity verification service providers for KYC compliance;
• Fraud detection and anti-money laundering screening services;
• Publicly available sources, including government databases, where permitted by applicable law.

04 How We Use Your Data

superufa uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your superufa account, including verifying your identity and age;
• Service Delivery: To process deposits and withdrawals, provide access to games, and deliver the core functionality of the Platform;
• Legal Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and gaming regulatory reporting;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other illegal activities;
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling and to administer self-exclusion, deposit limits, and other responsible gaming tools;
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Communications: To send you account-related notifications, security alerts, and, where you have opted in, promotional communications about superufa offers and new games;
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, security, and content of the superufa Platform.

05 Legal Basis for Processing

superufa processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration, including account management, payment processing, and game access;
• Legal Obligation: Processing required to comply with applicable Philippine laws, including AML regulations, KYC requirements, tax reporting obligations, and gaming regulatory requirements;
• Legitimate Interests: Processing carried out for superufa's legitimate business interests, including fraud prevention, Platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your rights and interests;
• Consent: Processing based on your explicit consent, such as receiving promotional communications or participating in optional data collection activities. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06 Data Sharing & Disclosure

superufa does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your data with the following categories of recipients only where necessary and lawful:

6.1 Service Providers

We share data with trusted third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting services, customer support platforms, and fraud detection services. All service providers are contractually bound to process your data only on our instructions and to maintain appropriate security standards.

6.2 Game Providers

To deliver game content, superufa shares limited technical and gameplay data with game providers such as JILI Games. This data is used solely for game delivery, fairness certification, and technical support purposes. Game providers do not receive your financial or identity data.

6.3 Regulatory Authorities

superufa may be required to disclose your personal data to Philippine regulatory authorities, including PAGCOR, the Anti-Money Laundering Council (AMLC), and law enforcement agencies, where required by applicable law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of superufa's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and any changes to this Privacy Policy that may result.

07 Cookies & Tracking Technologies

superufa uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and gather analytics data. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without affecting core functionality;
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the Platform, including pages visited, session duration, and navigation paths. This data helps us improve the Platform;
• Functional Cookies: Used to remember your preferences, such as language settings and game display options, to provide a more personalized experience;
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and bot traffic on the Platform.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on the superufa Platform. superufa does not use third-party advertising cookies or behavioral tracking cookies for cross-site advertising purposes.

08 Data Retention

superufa retains your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with Philippine AML and gaming regulatory requirements;
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by applicable financial regulations;
• KYC Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction;
• Customer Support Records: Retained for three (3) years from the date of the last interaction, for dispute resolution and quality assurance purposes;
• Technical & Usage Data: Retained for up to two (2) years for security monitoring and Platform improvement purposes.

When personal data is no longer required for any lawful purpose, superufa will securely delete or anonymize it in accordance with our data disposal procedures.

09 Data Security

superufa implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the superufa Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Multi-factor authentication options for player accounts;
• Regular security audits and penetration testing conducted by independent security professionals;
• Strict access controls ensuring that only authorized superufa personnel can access personal data, on a need-to-know basis;
• Continuous monitoring of Platform infrastructure for suspicious activity and potential security threats;
• Staff training on data protection and information security best practices.

10 Your Rights

As a superufa player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the details provided in Section 13.

10.1 Right of Access

You have the right to request a copy of the personal data superufa holds about you, along with information about how it is being used and with whom it has been shared. We will respond to access requests within thirty (30) days.

10.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information directly through your superufa account settings, or contact our support team for assistance with more complex corrections.

10.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Please note that superufa may be required to retain certain data to comply with legal obligations, even following an erasure request.

10.4 Right to Restrict Processing

You have the right to request that superufa restrict the processing of your personal data in certain circumstances, such as while the accuracy of data is being contested or while an objection to processing is being considered.

10.5 Right to Object

You have the right to object to the processing of your personal data where superufa relies on legitimate interests as the legal basis for processing. You also have the right to opt out of receiving promotional communications from superufa at any time by contacting our support team or using the unsubscribe link in any marketing email.

10.6 Right to Data Portability

Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted to another service provider where technically feasible.

11 Children's Privacy

The superufa Platform is strictly intended for individuals aged 21 years and older, in compliance with Philippine gambling regulations. superufa does not knowingly collect personal data from individuals under the age of 21.

If superufa becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete the data, and, where applicable, return any deposited funds to the originating payment method. If you believe that a minor has registered an account on the superufa Platform, please contact our support team immediately.

12 Changes to This Policy

superufa reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect, where practicable.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how superufa protects your personal data. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

If you have any concerns about changes to this Privacy Policy, please contact our support team before continuing to use the Platform.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way superufa handles your personal data, please contact our Data Protection team:

For concerns related to responsible gaming, self-exclusion, or problem gambling support, please visit our Responsible Gaming page. For general account and platform queries, our live chat support team is available around the clock.